Aug 28, 2019
Apple 'sorry' that workers listened to Siri voice recordings
Apple has apologised following revelations that it paid third-party workers to listen to voice recordings of Siri users. Such recordings can be made accidentally, for example when the Siri app interprets another word or noise as the utterance "Hey Siri", which is used to launch voice recognition. Up until grading was halted, 0.2% of Siri audio recordings was reviewed by human workers, Apple added. Only Apple employees would have access to recordings, and any recordings that had been made "Inadvertently" would be deleted. Part of the controversy over using humans to grade voice recordings was that Siri users may not always have been aware that their conversations could be listened to in this way.
Make a complaint about Apple by viewing their customer service contacts.