Apple is an American multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, and online services. Its hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, and the Apple TV digital media player. Apple's consumer software includes the macOS and iOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites. Its online services include the iTunes Store, the iOS App Store and Mac App Store, Apple Music, and iCloud.
A common complaint about Apple stores is the long wait for appointments at the Genius Bar. Having to make an appointment in the first place is also a common concern.
Long repair times for Apple gadgets, or unexpectedly expensive costs for fixing Apple devices are other annoyances for customers.
How to complain about Apple
Apple don't have a 'Complaints Department' - however they do recommend you deal with a representative in person at one of their 'Genius Bars' - you can make a reservation online at your nearest store using the link below.
Alternately, some people have reported success by using the email address or phone numbers below.
Apple complaints contacts
Call Beats Customer Care on (800) 442–4000
Call Headquarters on (408) 996–1010
Call U.S. iPhone technical support on (800) MY–IPHONE (800–694–7466)
Call U.S. iPod, Mac and iPad technical support on (800) APL–CARE (800–275–2273)
Tweet Apple Customer Care
Use this comments section to discuss problems you have had with Apple, or how they have handled your complaints. Initial complaints should be directed to Apple directly. You can find contact details for Apple above.
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