Jul 16, 2018
Airbnb told to be clearer on total cost of bookings
The European Commission has told the firm to tell consumers up-front the total cost of renting a property, including service and cleaning charges. The European Commission has raised various other points with Airbnb on which it is not complying with EU law, including denying consumers the basic legal right to sue a host in case of personal harm or other damages. "Consumers must easily understand what for and how much they are expected to pay for the services and have fair rules, eg on cancellation of the accommodation by the owner. I expect Airbnb to follow up swiftly with the right solutions." Airbnb has until the end of August to present its proposals for change. Airbnb has said it is aiming to have one billion annual guests worldwide by 2028.
Make a complaint about Airbnb by viewing their customer service contacts.