Sep 15, 2018

Spanish-speaking Taco Bell worker fired for refusing English-speaker

A Spanish-speaking Taco Bell employee in the US was fired after video emerged of her refusing to serve an English-speaking woman in Florida. Taco Bell told US media that the staff member "No longer works for the brand". "Luisa", as she was identified in the video, repeatedly claimed in Spanish none of the staff at the Taco Bell branch spoke English, at one point adding, "This is Hialeah, I'm sorry." The Taco Bell worker also threatened to call the police, after Ms Montgomery refused to leave on Wednesday evening. Taco Bell declined to answer questions about the incident, but acknowledged it did "Not meet our customer experience expectations".

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