Jan 26, 2023

US investigating Southwest Airlines over holiday travel chaos

The US government is launching an investigation into Southwest Airlines after mass flight cancellations left travellers stranded last month. The Department of Transportation is in the initial phase of a "Comprehensive investigation into Southwest Airlines' holiday debacle that stranded millions," a spokesperson said. The airline cancelled more than 16,000 flights during a busy week of holiday travel last month, leaving many people stranded. The flight disruptions came after a huge winter storm hit the US and Canada, forcing several airlines to cancel flights. On Thursday, Southwest said the travel chaos had cost it $800m.

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