Southwest Airlines says sorry again as flight chaos continues

Southwest Airlines has issued a second apology as more of its flights were cancelled across the country. The company has cancelled more than 10,000 flights in total since last Friday, when a winter storm hit the US. Southwest has struggled to return to a normal flight schedule after the fierce weather swept the country, even as other airlines caught up following the travel disruptions. Southwest - which is the largest carrier in the US - cancelled 2,360 flights on Thursday, comprising nearly all of the total US flight cancellations for the day, according to tracking service FlightAware. The BBC has reached out for comment on when the airline would resume a normal flight schedule, but Southwest CEO Bob Jordan has previously said the company hoped to be "Back on track before next week". Other major airlines - including United and American Airlines - have pledged to place price caps on flights in certain cities where Southwest operates to help some passengers.

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