May 12, 2021

Facebook moderator: ‘Every day was a nightmare’

A Facebook moderator has for the first time given evidence revealing the mental toll of the job, to a parliamentary committee. Isabella Plunkett has worked as a Facebook content moderator for just over two years, and still works there. Facebook told the BBC that NDAs are standard practice and that reviewers can discuss any aspect of their job with doctors and counsellors. "A Facebook spokeswoman said:"Everyone who reviews content for Facebook goes through an in-depth training programme on Facebook's Community Standards and has access to psychological support to ensure their wellbeing. Facebook uses a combination of machine learning algorithms and human moderators to review content.

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