Apr 2, 2021

Uber ordered to pay $1.1m to blind woman refused rides

Lisa Irving said on some occasions, drivers were verbally abusive, or harassed her about transporting her guide dog, Bernie, in the car. An independent arbitrator ruled Uber's drivers had illegally discriminated against her due to her condition. Mrs Irving, from San Francisco, said she had worried about her safety after being stranded multiple times late at night due to being rejected by drivers. The behaviour from drivers continued despite her complaining to Uber, she said. "Drivers using the Uber app are expected to serve riders with service animals and comply with accessibility and other laws, and we regularly provide education to drivers on that responsibility."

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