Nov 29, 2018

Southwest Airlines apologises for mocking girl's name

Southwest Airlines has apologised after a member of its staff mocked a five-year-old girl's name. Airline spokesperson Chris Mainz offered the family a "Sincere apology". In a statement to Buzzfeed News, Mr Mainz said the employee's social media post "Is not indicative of the care, respect, and civility" the airline expects. Ms Redford told broadcaster ABC7 that the airline "Hadn't done anything" for two weeks after she had filed a formal complaint. Ms Redford said the gate agent "Started laughing, pointing at me and my daughter, talking to other employees", and her daughter had asked her why they were mocking her.

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