Apr 22, 2017

United Airlines to tie executive pay to customer satisfaction

The US company has also revealed its chief executive, Oscar Munoz, will now not become chairman, as anticipated. The company, listed as United Continental Holdings Inc, said Mr Munoz initiated the amendment, and future appointments to the chairman position would now be at the board's discretion. In his first public statement, the executive had appeared to place the blame on Dr Dao, describing him as "Disruptive and belligerent". Dr Dao's daughter, Crystal Dao Pepper, later told a news conference in Chicago that the family had been "Sickened" by what had happened. The ordeal led to demonstrations at Chicago's O'Hare International Airport and turned into a public relations disaster for United Airlines.

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