Apr 11, 2017
United Airlines: Shares drop after passenger dragging video
Shares in United Airlines' parent company have dropped after footage of a screaming passenger being dragged off an overbooked plane went viral. Its CEO defended employees' conduct and said the passenger had been "Disruptive and belligerent". The man has not been officially identified but a passenger who sat next to him told BBC Radio 5 Live that he said he was originally from Vietnam and had been living in Louisville, Kentucky, for about 20 years. In an email to employees, Oscar Munoz said the passenger had been "Disruptive and belligerent" and refused to voluntarily leave the plane, with staff "Left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight". United said it was trying to talk to the passenger directly in order to "Further address and resolve this situation".
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