Apr 16, 2017

United Airlines changes policy after 'horrific' passenger ordeal

United Airlines said the move was aimed at improving its customer services. The incident involving Dr Dao caused outrage and widespread condemnation of the airline after shocking footage was shared and watched by millions of people online. Law enforcement officials dragged Dr Dao off a flight departing from Chicago for Louisville, Kentucky, because it was fully booked, and the airline wanted four passengers to make way for staff members. The ordeal led to demonstrations at Chicago's O'Hare International Airport and turned into a public relations disaster for United Airlines. The airline offered compensation to all customers on board last Sunday's United Flight 3411.

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